Dear Roger, Thank you very much for your visit and for taking the time to complete our survey. We hope to see you again soon. Best regards, Viridiana Gómez General Manager

Thank you very much for your recent visit. Please feel free to sign up for our loyalty program at the following link: https://www.hsexclusive.com/. We are committed to making your next stay extraordinary. Best regards and have a safe trip. Viridiana Gómez General Manager.

Dear Shigeru, Thank you very much for your visit and for taking the time to complete our survey. We hope to see you again soon. Best regards, Viridiana Gómez General Manager

Dear San Juanita, We sincerely thank you for sharing your comments about your recent stay with us. We are pleased to hear that you enjoyed a peaceful atmosphere and that both the cleanliness of the rooms and the friendliness of our team contributed to your positive experience. We also appreciate your mention of the minibar and the value for money, which are important elements for the well-being of our guests. Your recognition is a source of pride and motivation for our staff, as we work every day to provide friendly service and ensure impeccable spaces. We look forward to welcoming you back on your next visit. Best regards, Viridiana Gómez General Manager Translated with DeepL.com (free version)

Estimado Huésped, Muchas gracias por su visita y el tiempo invertido en responder nuestra encuesta. Esperamos atenderle de nuevo pronto. Saludos Viridiana Gómez Gerente General

Dear Mark Nix, We sincerely appreciate you sharing your experience during your recent stay with us in such detail. We are delighted to hear that you enjoyed our hotel's location and found convenient options for getting around, especially considering your experience with the height. We have noted your suggestion regarding the use of the elevator in the parking garage as an alternative, and we value your feedback that this type of information should be better communicated to our team to better support other guests with similar needs. We are very pleased to receive your positive comments about the cleanliness of the rooms and facilities, as well as your recognition of the friendliness and helpfulness of our staff. We are delighted to know that all these aspects contributed to a pleasant experience at the hotel and that you perceived the value we strive to offer every guest. We hope to have the honor of welcoming you back in the future and continue to exceed your expectations. Sincerely, Viridiana Gómez, General Manager

Dear Guest, We sincerely appreciate you sharing your comments and experiences about your recent stay with us. We are delighted to hear that you enjoyed the cleanliness, location, and in-room service, as well as the friendliness and efficiency of our team. It is especially gratifying to know that the coordination of your transportation and its punctuality met your expectations and contributed positively to your experience. We greatly appreciate your suggestion regarding the noise from the room doors, as this type of feedback allows us to work on the details that impact our guests' comfort. We hope to have the privilege of welcoming you back on future visits. Sincerely, Viridiana Gómez, General Manager

Dear Guest, We sincerely thank you for sharing your experience with us and giving us such a high rating. We are pleased to know that you enjoyed your stay and that the location, orderliness, cleanliness, and attentiveness of our staff contributed positively to your visit. We greatly appreciate you pointing out the issue with the shower; your feedback is very helpful in improving our service and maintaining the highest standards in our facilities. It will be a true pleasure to welcome you back in the future. Sincerely, Viridiana Gómez, General Manager

Estimado Ricardo, Muchas gracias por visitarnos, nos encantaría tener la oportunidad de atenderle también en nuestro restaurante "Los Vitrales", estamos seguros de que tendrá una muy buena experiencia. Le esperamos pronto. Saludos y buen viaje Viridiana Gómez Gerente General

Dear Roger, We sincerely thank you for sharing your experience with us and for choosing us for your business trip. It is a pleasure to know that aspects such as cleanliness, location, and the attentiveness of our team contributed positively to your stay and that you consider our hotel a safe and comfortable place for those visiting the city for work. We especially appreciate your suggestion regarding the signage and communication about the reception's location on the seventh floor. Your feedback helps us identify opportunities for improvement and provide an even smoother experience for our guests, especially those visiting us for the first time. We hope to have the privilege of welcoming you back in the future. Sincerely, Viridiana Gómez, General Manager